Survey Features
Enprecis' survey process is unique to the industry which allows us to continuously collect relevant data on a daily, weekly, monthly and yearly basis. More yet, since your customers become online participants in a virtual consumer feedback initiative, we can obtain additional feedback about your new products and services and changes to existing ones through our online virtual focus group - at any time.
- Interactive survey is easy to administer, make changes and ad hoc information requests easier than ever before.
- Real time automated data aggregation reduces error rates and potential data corruption issues.
- Unlike cumbersome paper surveys, our online, interactive survey is easy to complete. Consumers configure the survey around specific concerns they are having greatly reducing survey bias and the time it takes to complete the survey.
- In those instances where a consumer only fills out part of the survey then decides not to do the rest, we capture the partial completes - try that with a paper survey.
- Our survey is customizable to your exact needs. Once we launched your survey, any desired changes are fast and easy.
- Our survey allows consumers to add additional comments by question giving your quality teams a deeper understanding of the issues without the need to call the customer for more information.
- Verbatim comments can be searched by question, or category and subcategory providing a best in class user experience for your quality assurance team, product team, and sales and marketing.